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Return & Refund Policy

The returned goods/products will be checked with the receipt together and the goods should be in good condition. The packaging should also be in original condition in the original shipping container as received. If the goods/products have been used or damaged by the customer, there will not be any refund. Vivalec Sdn Bhd will also not be responsible if your shipment is lost during the return transit. Once we have checked and confirm the goods/products, the customer will receive their refund within 14 Days after the confirmation.

Please return your purchase to the following address:

Vivalec Sdn Bhd
120-G, Jalan Cerdas, Taman Connaught,
56000 Cheras, Kuala Lumpur.

Tel : (03)9102 2966


Please contact us at inquiries@vivalec.com or 012-329 3779 if you have any questions or doubts.